I specialize in creating impactful services, products, and customer experiences for Fortune 500 companies. With over 20 years of experience, I bring deep expertise in informed decisions that drive successful initiatives. My approach involves understanding underlying problems, anticipating future needs and trends, and ensuring solutions align with business goals while enhancing lives.
Coaching and mentoring designers within and across projects. Leading by example and getting out of the way when needed. Sharing knowledge and contributing to a great workplace culture.
Preparing for and leading workshops. Topics could revolve around process improvement, idea generation and co-creation sessions, or evaluating the effectiveness of a design solution.
Observing people in the field using products and services. Collecting insights and synthesizing findings and recommendations.